Shipping Policy

This Shipping Policy explains delivery-related arrangements, customer responsibilities and support for orders placed with SUBWAYY Clothing. Please read it alongside our Returns & Refunds policy before purchasing.

1. Delivery availability and charges

Review the delivery options and any shipping charges displayed at checkout for your order. For questions about delivery to a particular address or PIN code, contact us before placing your order.

This policy does not promise free shipping, express delivery or delivery to every location. Any specific delivery offer should be checked against the information provided for your order.

2. Placing your order

Check your chosen product, size, colour and measurements before completing checkout. Provide your full delivery address, PIN code and a reachable phone number. Accurate details help us manage your order and respond to delivery questions.

3. Processing and delivery enquiries

For information about processing, dispatch or expected delivery timing, contact our support team. For an existing order, provide your order number and the email address or phone number used at checkout.

No fixed dispatch period, delivery deadline or same-day delivery guarantee is stated in this policy. Please ask us about timing before ordering if you need an item for a particular date.

4. Cash on Delivery

Cash on Delivery (COD) is offered for eligible orders in India. It is not a promise that COD is available for every order or address. Review the payment options provided for your purchase.

Please place COD orders only when you are sure about your purchase. Refusing or abandoning a shipment does not create a general right to a return or refund of any amount already paid, subject to applicable law and the circumstances of the order.

5. Address changes and cancellations

If your address is incorrect or you need to request a cancellation, contact us as soon as possible with your order number and request details.

We can review your request, but changes or cancellation may not be possible once processing, packing or shipping is underway. A request should not be treated as confirmed until you receive a response from our team.

6. Delivery problems and product issues

For a delivery concern, contact us with your order number and a description of the issue. If you receive the wrong product, an item significantly damaged on arrival or a product with a genuine manufacturing defect, contact us as soon as reasonably possible after delivery.

Provide clear photos or video showing the item and the issue. Each request is reviewed, and additional information may be needed. A replacement, return or refund is not automatic; any remedy depends on the circumstances and applicable law.

7. What our standard return policy does not cover

Returns and refunds are not generally accepted for change of mind, ordering the wrong size or colour, personal preference or simply no longer wanting the product. Please review product details and size information before ordering.

Qualifying wrong-item, damage, manufacturing-defect and material fulfilment issues are reviewed under our Returns & Refunds policy.

8. Your legal rights

Nothing in this policy removes or limits rights or remedies that cannot legally be excluded under applicable law. Where a remedy is legally required, the matter will be handled in accordance with those requirements.