Returns & Refund Policy

No-return policy

SUBWAYY does not generally accept product returns once an order has been delivered. Please check product information, size details, colour and measurements carefully before completing your purchase.

Returns are not normally accepted for change of mind, ordering the wrong size, selecting the wrong colour, personal preference, or reasons unrelated to a qualifying product or fulfilment issue.

No-refund policy

SUBWAYY generally does not issue refunds for completed or delivered orders where the request is based on change of mind, size preference, colour preference, personal choice, or simply not wanting the product anymore.

Any refund required because of a qualifying product or order issue, or because applicable law requires it, will be handled according to the circumstances of the order.

Exceptional situations

While our standard policy is no returns and no refunds, genuine order problems may be reviewed, including:

Wrong, damaged or defective orders

If you receive the wrong product, a product materially damaged on arrival, or a product with a genuine manufacturing defect, please contact us as soon as reasonably possible after delivery.

Please provide your order number together with clear photos or video showing the product and the issue. Additional information may be requested where necessary.

Every request is subject to review. Supporting evidence may be required to verify the condition of the product, order details and nature of the issue.

Order cancellation

Once an order has been placed, cancellation may not always be possible because orders move quickly into processing, packing or shipping. Please contact SUBWAYY as soon as possible if you need to request a cancellation.

Cash on Delivery orders

Cash on Delivery is available for eligible orders in India. Please place COD orders only when you are sure about the purchase.

Refusing or abandoning a shipment does not create a general right to return the product or receive a refund for any amount already paid, subject to applicable law and the circumstances of the order.

Your legal rights

Nothing in this policy is intended to remove or limit any rights or remedies that cannot legally be excluded under applicable law.

Where applicable law requires a return, replacement, cancellation, refund or another remedy, SUBWAYY will handle the matter in accordance with those requirements.

Frequently asked questions